Conversational RCS
Conversational RCS settles the request inside the thread: your customer receives their delivery notification, taps "Reschedule," picks a slot, and confirms without calling and without leaving their messaging app.
Behind the term lies the dialogue-based use of Rich Communication Services, the rich mobile messaging channel that succeeds SMS.
HD images, videos, carousels, buttons, and suggested replies make up exchanges that an SMS cannot carry on 80% of the French mobile install base since the channel opened to iPhones.
Alcmeon operates conversational RCS for brands handling several tens of thousands of conversations a month.
Conversational RCS turns your SMS into exchanges that reach a conclusion
Your notifications inform; with conversational RCS, they trigger an action. Alcmeon connects RCS Business Messaging (the A2P layer of the protocol, reserved for brands verified by Google and the carriers) to your customer relations environment and orchestrates scenarios, AI, and business teams within the same thread. Your agents work from a single console, and your information system inherits no additional building block.
Retail & E-commerce
Luxe & Mode
Transport & Mobilité
Télécoms
Conversational RCS absorbs volume without lengthening response times
Alcmeon makes conversational RCS an operational channel, plugged into your scenarios and your teams. Automation absorbs repetitive requests, AI assists with drafting, and agents take back control of the cases that deserve it: response times fall, and answer accuracy holds.
- A reply suggestion produced by AI at the moment the agent opens the conversation.
- Dashboards that track live volume, the RCS agents, and first response times.
- Automatic handling of recurring requests, nights, and weekends included.
- An SMS fallback triggered on its own when the recipient's handset does not support RCS.
- Documented GDPR compliance: processing register, retention periods, and consent management.
Define a conversational RCS strategy aligned with your objectives
Launching a conversational RCS campaign is not only about adding a channel. The format has to fit into your processes, draw on your data, and make team coordination easier.
Alcmeon helps you design scenarios for customer service, assistance, notifications, qualification, or case follow-up.
The platform follows your volumes without reconfiguration: queues per scenario, assignment rules written by your business teams, and automatic resumption of conversations left pending. You open a new journey without going back through a development cycle.
Automate rich journeys while keeping control
Order tracking can be handled without human intervention; a complaint cannot. Alcmeon arbitrates between AI agents, the RCS chatbot, and human agents according to what the conversation says and passes the full history to whoever takes over.
- Alcmeon brings together in a single console your RCS thread, WhatsApp, and your other messaging channels.
- Alcmeon routes every message to a bot, to a scenario, or to an agent depending on its content and the customer's history.
- Alcmeon triggers notifications, follow-ups, and button-based journeys from your business events, with no development.
- Alcmeon brings your CRM data into the conversation: see the RCS Salesforce integration and the RCS Zendesk integration.
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Why choose Alcmeon for conversational RCS?
Alcmeon supports large companies in integrating RCS Business Messaging into a unified customer relations strategy. The platform brings exchanges together, automates everyday requests, and gives agents what they need to answer accurately.
Designed for organizations handling high volumes, Alcmeon combines AI, conversation automation, CRM integration, and omnichannel management in a single solution. RCS then becomes a rich SMS, complementary to WhatsApp depending on the use cases, the journeys, and the expectations of your customers.
Talk to an Alcmeon expert to design a conversational RCS setup suited to your tools, to your customer journeys and to your operational challenges.