RCS chatbot
A chatbot on the RCS channel answers inside the message thread: your customer taps a button, picks an option, and gets their answer without leaving their messaging app or filling in a form.
Alcmeon puts these scenarios into service on RCS Business Messaging for large organizations, with recurring requests handled on their own and agents called in when the conversation requires it. The platform holds up under volume, draws on your business applications, and keeps the same handling logic from one channel to the next.
An RCS chatbot sized for high-volume customer service teams
Alcmeon turns RCS messaging into a conversational channel connected to your information system. The platform brings together exchanges, conversational AI, the chatbot, and human agents, then passes the relevant data to your business applications. You deploy high-performing journeys without multiplying solutions or launching complex development.
Retail & E-commerce
Luxe & Mode
Transport & Mobilité
Télécoms
The RCS chatbot absorbs the volume; your agents keep the value
With Alcmeon, RCS stops being a broadcast channel and becomes a workstation. The bot opens the conversation, AI prepares the answer, and the agent decides on whatever falls outside the frame: your teams handle more without answering less well.
- An AI reply suggestion is displayed in the agent interface at the moment they open the thread.
- Dashboards that show live what the bot resolves and what it passes on.
- Shorter handling times thanks to AI available in the agent console.
- Button-based journeys that run at night and on weekends just as they do during business hours.
- Documented GDPR compliance: processing register, retention periods, and consent management.
Build your RCS chatbot on your existing business rules
An RCS chatbot only has an effect once it is plugged into what already exists on your side: your data, your handling rules, and the way your teams are organized.
Alcmeon writes the decision trees and the exit points with you, then connects them to the applications that feed them. The scenarios covered range from RCS notifications to case follow-up, by way of assistance and qualification.
Automate RCS messaging while keeping control
Repetitive requests are handled automatically, while an agent can step in as soon as the context calls for it. Alcmeon combines AI, an RCS chatbot, and human expertise to guarantee useful, relevant, and controlled conversations on the RCS channel.
- Alcmeon displays the RCS thread alongside your other messaging channels in in the console where your agents already work.
- Alcmeon reads the contact reason and the history before sending the conversation to the bot, to a journey, or to an agent.
- Alcmeon triggers reminders, alerts, and interactive journeys from your business events, without going through a technical team.
- Alcmeon puts conversational data to work in your CRM: see the RCS Salesforce integration and the RCS Zendesk integration.
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Why entrust your RCS chatbot to Alcmeon?
Alcmeon puts RCS chatbots into service for organizations where a misrouted request is costly. Conversations are brought together, simple exchanges are handled on their own, and the agent finds what they need to answer precisely rather than generically.
Designed for companies managing large message volumes, Alcmeon combines conversational AI, automation, CRM integration, and omnichannel management within a single solution.
Tell us about a request that comes up every day:: we'll show you what an RCS chatbot does with it.