WhatsApp Flows application: launch interactive WhatsApp journeys
A WhatsApp Flows application makes it possible to design interactive experiences within a WhatsApp conversation itself. Forms, booking, lead qualification, promotional offers, or e-commerce reminders: each flow guides the customer without sending them to an external page.
With Simio, brands create WhatsApp Flows, orchestrate their campaigns, and automate their conversational journeys from a single platform. Lead collection, interactive messages, abandoned cart, or back in stock: WhatsApp integrates naturally into your CRM and your conversion funnel.
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How does a WhatsApp Flows application work?
Simio turns WhatsApp into an interactive channel connected to your e-commerce and CRM environment. The platform makes it possible to build journeys, gather data, trigger automations, and measure results without multiplying solutions. You therefore smooth the customer experience while making every exchange a conversion opportunity.
Retail & E-commerce
Luxe & Mode
Transport & Mobilité
Télécoms
Why use WhatsApp Flows for marketing and e-commerce?
With Simio, WhatsApp Flows strengthen your marketing activities at every stage of the purchase journey. The platform combines campaigns, conversational forms, and WhatsApp automation in order to turn a conversation into a booking, a qualified lead, or an order, particularly during your commercial peaks.
- Creation of WhatsApp forms for your sign-ups, contact requests, preferences, and lead collection campaigns.
- Triggering of conversational journeys based on the actions taken in your store or in your CRM.
- Tracking of conversations, form completions, clicks, and sales to measure the impact of your flows.
- Connection to your e-commerce and CRM stack in order to integrate WhatsApp into your Shopify, Klaviyo, or other tool workflows.
WhatsApp Flows use cases: lead capture, booking, abandoned cart
A WhatsApp flow is not only used to broadcast a promotion. It can address many conversion objectives: capturing a lead, offering an appointment booking, recommending a product, gathering a request, or re-engaging a customer before they leave their journey.
Simio's WhatsApp Flows application also helps you extend the relationship after a first interaction. Confirmation, order tracking, WhatsApp booking, repeat purchase, or a campaign dedicated to newly acquired customers: every exchange enriches a CRM audience that can be activated over time.
Creating a WhatsApp Flow with Simio
Creating flows on WhatsApp should not require a complex technical project. With Simio, your marketing campaigns, WhatsApp forms, and automations operate together in order to support your customers from their first question through to conversion and loyalty.
- Simio makes it possible to launch a WhatsApp form after an interaction, a campaign, or an action taken on your store.
- Simio activates qualification journeys to identify visitors' needs before a contact or a sale.
- Simio automates booking requests, back-in-stock alerts, confirmations, and repeat purchase workflows on WhatsApp.
- Simio connects your WhatsApp flows and reminders to customer data in order to step in with the right message at the best moment.
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E-commerce and CRM integrations for your WhatsApp Flows
Simio helps brands connect their WhatsApp Flows application to their e-commerce and CRM tools. The platform makes it possible to deploy interactive forms, automate lead collection, and activate personalized journeys based on the data available.
Specializing in WhatsApp marketing, Simio brings together campaigns, WhatsApp Flows, e-commerce automations, opt-in management, and performance analysis. WhatsApp then steps in throughout the journey, from the discovery of an offer to customer re-engagement.
Talk to a Simio expert to create WhatsApp flows suited to your e-commerce journeys, your CRM, and your conversion objectives.